Frequently Asked Questions
Everything you need to know about ZOZOFIT and our smart fitness technology.
How does the ZOZOSUIT 3D body scanning technology work?
The ZOZOSUIT uses a unique pattern of fiducial markers that are read by the ZOZOFIT app via your smartphone camera. This allows the system to capture highly accurate 3D measurements of your body with sub-quarter-inch precision.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, usually arriving within 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return the ZOZOSUIT if it doesn't fit?
Yes, we offer a 30-day return policy. If your suit is unworn and in its original packaging, you can return it for a full refund. Please contact our support team to initiate a return label.
Which mobile devices are compatible with the ZOZOFIT app?
The ZOZOFIT app is compatible with most modern iOS and Android devices. For best results, we recommend using iPhone 8 or newer, or Android devices running OS 9.0 or higher with a high-quality camera.
How should I care for my ZOZOSUIT to ensure accurate scans?
To maintain the integrity of the scanning markers, we recommend hand washing your suit in cold water and hanging it to dry. Avoid machine washing, tumble drying, or ironing, as high heat can damage the printed patterns.
Is my body scan data kept private?
Absolutely. We utilize industry-standard encryption to protect your personal data. Your body scans and measurements are stored securely and are never shared with third parties without your explicit consent.